Docs
Paper Bot is a ticket system for Lolka: a member presses a button, the bot creates a private channel, staff reply, and a transcript is saved on close. It is set up with chat commands and in the web panel.
What it is made of
- What it is
- General settings: staff, limits, default channels, web panel access, the blacklist.
- Where it is set up
/config,/staff, web → Settings
- What it is
- The storefront: a message with a button in a channel and which categories to offer. It does not affect how a ticket behaves.
- Where it is set up
/panel, web → Panels
- What it is
- The request topic (“Payment”, “Bug”) and all of the ticket's behavior: roles, permissions, buttons, messages, questions, limits, hours, channels, claiming. One category can sit in several panels.
- Where it is set up
/category, web → Categories
- What it is
- A private channel with the author and staff. It has a number, a status, a priority, who claimed it and a transcript.
- Where it is set up
/ticket, buttons in the channel, web → Tickets
The panel says where the button was pressed, the category says what the request is about and how to handle it. An empty category field is taken from the server: category → server. Settings inheritance in detail: How it fits together.
The bot speaks Russian by default, and its slash commands are in English. Both are set separately in the web panel: Settings → Language.
Sections
Setup and launch
Bot permissions, /ticket setup, signing in to the web panel.
How it fits together
The panel is the storefront, the category is the behavior, the server is the defaults.
Panels
The entry point: styles, the panel's categories, the message and the “Open ticket” button, multi-panels.
Categories
Request topics: their own roles, questions, channel category, color.
Ticket
Lifecycle: opening, claiming, closing, reopening, deleting.
Staff and access
Support roles, admins, web panel access, the permission matrix.
Server settings
General, limits, support hours, channels, logs, ratings, texts and buttons, storage, commands, transfer.
Blacklist
Blocking by user and by role, import and export.
Transcripts and logs
What is saved on close and which events go to the log.
Statistics
Server and staff metrics and the public page.
Automations
“When → if → do” rules, custom buttons, waiting and repeats.
Commands
All slash commands and custom prefix commands.
Templates and placeholders
{number}, {user}, {staff} in channel names and texts.
Limits and constraints
Bot and platform limits, and what doesn't work in Lolka yet.
See also