Panels

A panel is the storefront, the member's entry point: a message with a button in a channel (or a command). The panel decides how the entry looks and which categories it offers. How the ticket itself behaves — permissions, roles, texts, buttons, limits, logs — is set in categories. A server can have several panels: “Support”, “Reports”, “Sales”.

Where it is set up

Way	What you can do
Web panel → Panels → panel	The “Categories” and “Message” tabs (the “Open ticket” button is there too); on the right — how the message will look in the channel, a link to this panel's tickets and the panel check. The name and position are in the “⋯” menu in the header.
`/ticket setup`	The setup wizard: a set of request topics, the “default” panel, channel categories and a channel with a button.
`/panel …`	Creating, sending, style, texts — see Commands.

Edits visible in the panel message itself (name, style, button, embed, categories) are pushed to the channel automatically. If the bot couldn’t update the message, the web panel shows a warning — the settings are already saved anyway.

Styles

Button in the channel

What the member sees: An embed with an “Open ticket” button. Press → category pick (if there are 2+) → a form or the channel right away.
When to pick it: The main option.

Category buttons

What the member sees: A button for each of the panel's categories; the color comes from the panel item, otherwise from the category's “Button color”. Press → the form or the channel of that category right away.
When to pick it: When there are only a few topics and you want to skip the pick step.

/ticket open command

What the member sees: No button; the message has instructions. Tickets are opened with /ticket open [panel].
When to pick it: When you don't need a separate channel with a button.

Style	What the member sees	When to pick it
Button in the channel	An embed with an “Open ticket” button. Press → category pick (if there are 2+) → a form or the channel right away.	The main option.
Category buttons	A button for each of the panel's categories; the color comes from the panel item, otherwise from the category's “Button color”. Press → the form or the channel of that category right away.	When there are only a few topics and you want to skip the pick step.
/ticket open command	No button; the message has instructions. Tickets are opened with /ticket open [panel].	When you don't need a separate channel with a button.

Paper BotBOTToday at 12:00

Support

Press the button below to open a ticket

🎫Open ticket

Alex used /

Paper BotBOTToday at 12:01 PM

Choose a category:

Choose a ticket category

Only you can see this message · Dismiss message

The same “Support” panel with three categories in each style.

Multi-panel

Several panels in one message: “Report | Support | Staff application”. It is created at the bottom of the “Panels” section; you need at least two panels. Pressing a button or item leads exactly where the panel’s own button leads — the panel’s categories and their settings work as usual, and the multi-panel adds nothing of its own to the ticket.

Option	What it does
Style	“Buttons” — a button per panel, up to 25 (5 per row). “Drop-down” — one menu, an item per panel; more compact with 5+ panels.
Panels and order	Which panels are included and in what order. One panel can be in several multi-panels; the panel doesn't need its own message then — the check (“Needs attention” on the overview and “Check” on the panel) counts it as published.
Item label	Each panel in a multi-panel has its own label, emoji, button color and description (the second line in the drop-down). Empty — the panel name and the emoji/color of its “Open ticket” button.
Preview	At the top of the form — how the message will look in the channel: the embed, buttons or a list with items. Updates as you edit.
Channel	Where to publish. When set, the message is sent (or updated) on save; without a channel the multi-panel is only saved.
Design	Title, description, color and the other embed fields — the same editor as for the panel message. By default the title is the multi-panel's name.

Renamed a panel or changed its button label — the multi-panels with it redraw themselves. While a panel is in a multi-panel, it can’t be deleted. Deleting a multi-panel removes only its message: panels and tickets are untouched.

The panel’s categories

Which categories to offer in this panel and in what order. A category can get its own label, emoji, description and button color — only for this panel; the same category can be named differently in another panel. The star marks the “default” category: if there is only one category, there’s no pick and the ticket opens in it right away. Up to 25 categories. The ticket’s behavior is set by the category itself.

Message and style

The panel message’s text and embed (title, description, color, images, footer, author), the style and the channel to publish in. The preview shows the message the way a member will see it. The “Send” button in the header publishes or updates the message.

The “Open ticket” button

Emoji, label and color of the main button on the panel message. By default — 🎫 “Open ticket”, green. Only the “Button in the channel” style has it. Buttons inside the ticket are set on the category.

Staff, permissions, buttons, questions, limits, hours, claiming, escalation and logs are set on the category. Ticket numbering (digits in the number) is one per server, in Settings.

Copying a panel

The “⋯” menu in the panel header → “Copy”: a new panel with the original’s design and the same categories — they are not duplicated, the copy shows the very same ones. The published message and the number are not copied — you need to send the copy to a channel yourself.

Deleting a panel

•The panel message in the channel is deleted; open tickets stay and work by their category's settings.
•A panel that is in a multi-panel can't be deleted — remove it from the multi-panel first.
•The panel number is not reused.
•Categories are not deleted — they stay on the server and in the other panels they are in.